We’re not happy, if you’re not happy. Neos Sports is committed to providing utmost satisfaction to all the customers.
HYGIENE BEST PRACTICES: To maintain hygiene for all our customers we do not accept returns of Face Masks, inner wear, Slippers, Socks and Caps (Hats).
BAGS & BACKPACKS: We have standard Bags and Backpacks Sizes and therefore we do not accept returns of Bags & Backpacks.RETURN CRITERIA:
You can return the product(s) only if it meets the following criteria:
- Product(s) is purchased only from www.NeosSports.com and not from our Retail Stores or any other retailer, be it online or offline.
- Return request is raised within 7 (Seven) days from the date of delivery.
- Product(s) is unused and unwashed.
- Product(s) has no stains, marks, stitches or holes, alterations in the product(s), caused by the consumer.
- Product(s) tags and original packaging is intact and should be sent along with the product(s).
HOW TO RETURN YOUR PRODUCT IF…
1. The External Packaging was Damaged / Tampered (seal/tapping/packaging is damaged, removed or re-tapped):
- At the time of delivery if you notice that the external packing of the consignment(parcel) is damaged or tampered (seal/tapping/packaging is damaged, removed or re-tapped), please do not accept the package.
- Instead, take a video of the damaged/tampered packing, add your remarks on the courier delivery sheet/device and raise a complaint with us immediately on firstname.lastname@example.org or call us on 022-2877 2940 (11:00 am to 5:00 pm). Remember to mention your Neos Sports Order ID.
- Once we receive the details from you and our courier partner, we will initiate your refund process.
2. The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered:
- In the unlikely event that you do not receive your product in a good condition or is damaged or is defective or is not the product you have ordered or you need a different size you can return your product. You need to send your return request on email@example.com or call us on 022-2877 2940 (11:00 am to 5:00 pm).
- DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any refund.
- Once our Quality Check Team has received the returned product(s), our team will examine the returned product(s) for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfills all conditions mentioned above, we will send you an email or call you or send an SMS informing you whether your return has been accepted or rejected. Accordingly, we will initiate your refund process.
UPON EXAMINATION OF PRODUCT/INVOICE/ORDER RECEIPT THAT THE ERROR / DEFECT / DAMAGE / DELAY HAS OCCURRED DUE TO CUSTOMER, YOU WILL NOT BE ENTITLED FOR REFUND.
Once your refund is approved and you have paid for the order, we will refund the amount in your Bank Account through Electronic Funds Transfer within 7 to 14 working days. We do not provide any cash / cheque / DD. Incase you have paid for the order, you have to share the following with us on firstname.lastname@example.org to enable us to proceed with your refund:
- Bank Account Number
- Account Holders Name
- Bank Name & Branch
- IFSC Code
- Neos Sports Order ID
EXCEPT FOR THE EVENTS AS EXPLICITLY STATED IN THIS POLICY, YOU WILL NOT BE ENTITLED FOR ANY REFUND.For more details contact:
CALL: +91 9930068810